New York 511

IBI Group was commissioned by the New York State Department of Transportation (NYSDOT) to design and deploy a hosted environment that provides real-time road updates for NY state travelers, known as 511 NY. The 511 system incorporates state of the art data feed management, data fusion services, interactive voice recognition (IVR), responsive web and mobile applications for NY state travelers.

The IVR delivers information to users via phone call, providing access to travel data through a voice user interface. The main avenue of information display is the web component, providing users access to travel information data through map- and text-based displays, as well as additional tools such as route trip planner, email/SMS subscription services, personalized routes and dynamic travel times.

IBI’s mobile application is a personal traffic reporting and messaging system for drivers. With hands-free visual and audio traffic reports advising users of individualized traffic conditions, delivered at relevant locations as they traverse their route, drivers are always aware of any traffic congestion and events well in advance.